Frequently Asked Questions

A list of insurances can be found here.

If you can’t find your insurance and plan, please call the member services number on the back of your card to verify if our providers are in your network.

We accept self payment via cash, check, and all major credit cards. Prices depend on the length of time with the provider and complexity of the problems. General pricing information can be found here.

We welcome all patients ages 12 and up. Our practice serves a large Vietnamese demographic. Three of the providers speak fluent Vietnamese and English.

Please call your pharmacy first to check if there are refills first.

Prescription requests are accepted by phone during regular office hours and on PatientAlly.

  • You may call the pharmacy for your prescription refill requests. The pharmacy will contact our office directly.
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  • Allow 24 to 48 hours for our office to obtain authorization from your provider for the prescription refill(s) you have requested.
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  • We will be unable to refill medications for patients who have not been seen in the office by the provider over one year.We will gladly schedule an appointment with your provider.
  • Prescription refills requested on a Friday may not be reviewed until the following Monday.
  • We will be unable to refill medications after regular office hours or on weekends or holidays.
  • For medications from former providers, patients may need to schedule an appointment before our provider can refill the medication.
  • For controlled medications, patients will be required to pick up a signed prescription in the office during regular business hours. Patients may be required to schedule an appointment for medication management.

We provide a variety of care and you can find that information here.

If you are still unsure, please don’t hesitate to call us.

Yes, our office is wheel chair accessible. We have an elevator for patient use.

Some services are not covered by your insurance or the patient has a deductible. It is the patient’s responsibility to understand their insurance coverages, deductibles, and co-insurance.

You can pay your bill:

      
  • Using the payment stub that is sent to you
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  • Call our office and pay with a card. We accept all major credit cards.

From the official AAPA site, “ PAs are medical professionals who diagnose illness, develop and manage treatment plans, prescribe medications, and often serve as a patient’s principal healthcare provider. With thousands of hours of medical training, PAs are versatile and collaborative.”

From the official AANP site. “All NPs must complete a master's or doctoral degree program, and have advanced clinical training beyond their initial professional registered nurse preparation. Didactic and clinical courses prepare nurses with specialized knowledge and clinical competency to practice in primary care, acute care and long-term health care settings. NPs are quickly becoming the health partner of choice for millions of Americans. As clinicians that blend clinical expertise in diagnosing and treating health conditions with an added emphasis on disease prevention and health management, NPs bring a comprehensive perspective and personal touch to health care.” They perform healthcare services such as:

      
  • Ordering, performing and interpreting diagnostic tests such as lab work and x-rays.
  • Diagnosing and treating acute and chronic conditions such as diabetes, high blood pressure, infections, and injuries.
  • Prescribing medications and other treatment
  • Managing patients' overall care.
  • Counseling.

Unfortunately, we do not perform labs from other providers. The on-site phlebotomy lab mainly serves our providers for general labs such as cholesterol, glucose, A1c, etc. Therefore, our lab might not have the equipment available to perform your specific order. Please find an outside lab for Sonora Quest or LabCorp near you, as they are able to perform all tests/labs.

Give our office a call for all requests. Office notes are not available until the day after your appointment. We will gladly prepare a copy once your provider finishes the note.

      
  • Per office policy, all copies are $1/page.
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  • We can mail your request to your address or you can pick it up at the office once they are ready.
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  • Additionally, you can obtain labs for FREE once you make an account at the Sonora Quest or LabCorp site depending on which insurance you have.
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  • Faxing is of no charge.

You will need an appointment for:

      
  • Referrals that have never been discussed before
  • Discussion of Results/Labs
  • Excisions
  • Detailed Discussion of Problem Management
  • Prescription Renewals
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Walk-ins: for established patients

      
  • Suture Removal
  • UTI Testing
  • Hepatitis Injections
  • Routine Vaccinations
  • TB Test Reading
  • Pre-ordered Labs

Thursdays and Fridays are best for all walk-in labs as our office is not as busy. Afternoons are best during the other days. Please be patient while waiting for a medical assistant to help you. Walk-in labs only applies for established patients and after seen by the providers. This does not apply if you need to be seen by a provider for certain reasons (i.e., routine follow-up, illness, etc) and will require an appointment.